Hello and Welcome for all dear friends and readers!
We have been investigating a sad event that took place with one of the passengers. Unfortunately, she had a terrible experience that prevented her from 
using this service one more time.
Here is the complaint letter we received two months ago:
“I was excited at the beginning of this trip (Oak-Sea) but once I arrived to the Airport, I felt everything was not what to expect starting by asking me to pay $150 for each bag.
(Copies attached) while the customer service told me that I should expect $35 or $45.
The only option was to pay them because otherwise I had to cancel the trip.
When it was time for boarding, I was asked to give them my handbag. I was told that it was a free check in, and that I had to give one of the two handbags I had. I had two handbags: One was locked and the other was not; both had my meds so it was very important to have them during the flight, but they insisted taking it during the flight or otherwise, threatened to stay at the airport for another Flight.
I was too exhausted due to the argument and their insistence on having the unlocked handbag which happened to be plastic transparent carried a few expensive gifts for my family in addition to my meds, and the tickets for the bags I checked in during the entrance process.
I didn’t believe myself that I was forced to give the Southwest employee my hard plastic handbag without securing it, but she assured that nothing would happen, and that when arrived to Seattle, all baggage will be ready for delivery, but she didn’t give me any receipts or tickets for the bag.
I was crying for options were hard. I felt sick (disabled) but I had to wait until we arrive to see what would happen. When I arrived the disability assistant attendant came to me helping me on a wheelchair.
Asking me if I had the tickets for my bags, and I said “No” because they were in the plastic bag which I didn’t know where it was. She took me to the area of the bags, and I was able to see 2two of my bags then the other two came till the end next to each other. The plastic bag didn’t show up, I was asked about the receipt which nobody gave me. The bags had damages cuts in the back and the side, and holes by a sharp …
Two attendants started to roaming around the circle of the baggage machine trying to see where the plastic bag was. Finally, one of them found it inserted between two cracks in the machine units but it was half opened.
Nothing was inside except an old coat. All other gifts were gone. I was chocked but one assistant told me there was no way to know where bag contents were gone. It was a crazy.
Therefore I expected to be compensated for all the trouble I’ve been through as well as to be compensated for the loss of the contents of the plastic bag (picture attached.”
Badly enough, the insurance that covered the trip didn’t compensate the passenger for all the losses she had. She had a bag full of very expensive gifts which was taken during that trip although she sent all the proofs of the theft that took place.
The only feeling that was left after all the insurance games that an advise of not to use this Airlines for being unreliable source that can rob you and pretend that it was not.
We apologize for what happened to this friend and wish her good luck in her next trip :)
Until we chat again, try to catch up with our previous posts, with our hugs and kisses <3
1Zumba.Com 