You certainly heard this saying: “What comes easy wouldn’t last”, or “What comes fast, goes away faster”. 😉 Dear friends and readers from everywhere: the US, Algeria, Greece, the United Arab Emirates, India, Australia, and Pakistan, thank you for being here with us to read about this kind of business 😉
Whether this ethical or not, it is completely up to you to judge!
I think that this company grew up fast in a relatively short period of time, and the people who encouraged it are the same people who abandoned it. It’s a fact.
Many people complain from Uber. It doesn’t make any sense that all these people are wrong. You might be one of these people who suffered from their practice.
The main issue as explained to us by many is that the pickup address is only an estimate by that app according to certain satellite measurement, and it is not always accurate. There is a chance that you can correct this error if you noticed it. The problem is that the first question for you is “Where to?” instead of asking you “Where are you?”. In addition to the wrong fares, which is a critical issue for many of you.
Here’s what one burnt customer said about Uber service and unfair to consumer it is:
Uber’s rules to ride are very unfair to consumers. Today, we got a Uber to take us to Fairfax, 30 minutes from Arlington. When the guy arrived, not only was his car visibly dirty, old and making loud noises, when we got in it smelled like my grandfather who owned and worked on a farm with pigs, when he use to come home at the end of the day. Yet, we had very little choice but ride — unless, as in the past, we refused and get charged $24 anyway. Which brings me to my next issue with Uber — there have been times we’ve ordered a car, got downstairs in the time it would take, and the car is gone! We get charged anyway. Unfair and ridiculous.
Boby said that he thought that he was the only one that that had happened to him in Oakland and San Francisco!! :angry:
Another customer reported the following:
My son ordered Uber, and the time he received his message, he went out but the driver had left by then… and ignored his calls, leaving him in a road that barely has any car passing from there. Then he finally replied and told him that he waited for so long… Seriously!! Isn’t there a charge for this time? The surprise is, when I called him to ask him to go back, he refused, and the second surprise is that my son had to pay for the car that was cancelled by Uber not by him… Great service 😦
The bigger problem is that there is no one to contact.
After multiple issues with Uber customer service over the years I deleted my account today. Last night I was dropped off in the middle of nowhere by my driver and had to walk 10 minutes to get to my destination. Where he dropped me WAS NOT LISTED AS THE DROP OFF point. The car also smelled foul. I spent the entire morning back and forth with Uber and they will not refund me for this trip. They are garbage. This is fraud and robbery from Uber.
The bigger problem is that there is no live customer service!
I recently took an Uber with a friend from an event back to my apartment (both in San Francisco). She called the Uber for us, and upon exiting the car I quickly realized I left my purse (including my wallet with my driver’s license, credit card, debit card, etc.) in the backseat of the car. The only way you are able to get in contact with anyone is through the app, and only my friend can contact the driver as it was through her account. It has now been over 24 hours since the ride and attempting to contact the driver and I have not been able to get in contact with the driver nor any kind of representative from Uber (as there is no general number to call to speak with a representative). Extremely angry and will not be using Uber again.
The biggest problem is that, that company only survived on not having a person to talk to and if you sent a message, they would insist on their wrongful fares no matter how many times you try to explain the problem for them. They do not care! They know that at one point, you’re no longer be able to continue or to compete with the overseas 24/7 online addicts who would keep answering you repeating the same text they were programmed to use for as many times as you would go.
Someone should take a strong stand against this bad business and protect the innocent consumers, right? The imperious managerial approach this company followed made it similar to a timed-bomb. 🙄
It went up by people, and unfortunately, it would go down also by the same people. Be one of these people who care for others and talk about it, until it is stopped. It is bad practice to fool people, and people are smart!
Our intention for today is to talk about a new invention but this issue and the too many complaints we received made us change our plan, so it is your turn to talk about it too.
Until we talk again, keep warm with our special topi, cs, and find out which one is your inspiration, with our hugs and kisses ❤