Great to see you again! Welcome back everyone! Life has a way of being balanced!
Our friend Bob sent us a question saying: “what happened to customer service? I think I’ll open a school for cusotmer service learning”
Thanks for your interest in our apartments at ———- Creek.
You’re on the schedule for tomorrow at 2:30pm for your self-guided tour.
If you feel like you’ll be running more than 15 minutes late, just let me know and I can try to move your appointment if we have availability.
If you need to reach our onsite team prior to your tour, please call (925) 943-7977. Please remember to bring at least one government issued photo ID.
Here’s the address you’ll be starting your tour at:
Bob sent a reply to that agent saying:
Th thanks for your email.
Which floor is apartment 601?
She answered him:
Apartment —- floor information is not currently available in the details provided to me. If you have any other questions or need further assistance, please let me know!
Please note – Facial Masks are required for all prospective residents, residents, and visitors of our community while inside the leasing office. Masks may be removed while outside and when touring the apartment homes.
Please ring the doorbell once you arrive for your tour. A member of our team will greet you and check you in. We will provide instructions on how to tour and where you’ll be going.
Bob decided not to go bc his simple question about the floor of that unit was not answered. Was it a bad customer service or management intentionally did not want its new tenants to know about the floor lest they lose interest?
Until we talk again, keep digging for solutions, with our hugs and kisses ❤
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